Accountholder's Name * First Name Last Name Email on account * How likely are you to recommend Leeds Broadband to a friend or neighbor? * Very Likely Likely Neutral Unlikely Very Unlikely Please rate your experience when first calling to sign up for service: * (1 = Terrible 3 = Neutral 5 = Wonderful) 1 2 3 4 5 Rate your experience with Customer Service after the initial installation of Leeds Broadband * (1 = Terrible 3 = Neutral 5 = Wonderful) 1 2 3 4 5 Please rate the Customer Support response time (after installation): * (1 = Terrible 3 = Neutral 5 = Wonderful) 1 2 3 4 5 Have you needed Customer Support to resolve an issue after installation? * Yes No If yes, how would you rate the amount of time it took for your issue to be resolved? (1 = Terrible 3 = Neutral 5 = Wonderful) 1 2 3 4 5 How satisfied are you with the new high speed fiber optic internet service? * Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied How would you rate your internet speeds? * (1 = Very Slow 3 = Neutral 5 = Very Fast) 1 2 3 4 5 How important is it to you that the Town of Leeds owns the fiber network? * Very Unimportant Unimportant Neutral Important Very Important Which of the following is your first priority? Quality/Speed Cost of Plan Customer Service Which of the following is your second priority? Quality/Speed Cost of Plan Customer Service Which of the following is your third priority? Quality/Speed Cost of Plan Customer Service Thank you!
